Arena 1.5:Reservations

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Reservations

If you find an item that you would like to borrow, you may reserve it for collection when you next visit the library. See also Self-service reservations (below).

Make a reservation

  • Some reservations may incur a fee.
  1. Find the item you want to reserve. To learn more see Search.
  2. Click the item title to view details about it.
  3. Check the Available field to see that at least one copy is available.
  4. Click Reserve. Details of the reservation will appear below the item details.
  5. In Pickup branch select the library (left list) and branch (right list) from which you would like to collect the item.
  6. In Valid from type the date on which you want the reservation to start.
  7. In Valid to type the date on which you want the reservation to end.
  8. Click Save reservation.

Change a reservation

Reservation details

  1. Locate the toolbar near the top of the screen.
  2. Click Profile.
  3. Locate the Reservations section in the centre area of the screen.
  4. Click Edit.
  5. In Pickup branch select the branch from which you would like to collect the item.
  6. In Valid from type the date on which you want the reservation to start.
  7. In Valid to type the date on which you want the reservation to end.
  8. Click Save to save the chances, or click Cancel to cancel the changes.

Remove a reservation

Reservation details

  • To store this item for later use before you remove the reservation, click Add to media basket now.
  1. Locate the toolbar near the top of the screen.
  2. Click Profile.
  3. Locate the Reservations section in the centre area of the screen.
  4. Click Remove.
  5. At the confirmation prompt, click OK to remove the reservation.

Check a reservation

  1. Locate the toolbar near the top of the screen.
  2. Click Profile.
  3. Locate the Reservations section in the centre area of the screen.

Self-service reservations

Some libraries operate a self-service reservation service. This enables library members to arrange reservations, and later pickup (collect) and return the reserved item without involving library staff directly.

When you make a reservation, a pickup number is assigned to the item. This number appears in the reservation details shown in Arena. When the item that you have reserved is available for pickup, library staff will place the item on the reservation pickup shelf (usually within the library), where you may find and pickup the item. The item will be labelled with the pickup number, so that you pickup the correct item. For example, if you reserved a book which has pickup number 123, then you should look for a label bearing number 123, affixed to the item, when you collect it.

How to process a self-service reservation

  1. Make the reservation (see above).
  2. View the reservation (see above), to check that the reserved item is ready for collection. Also locate the pickup number for the reservation.
  3. Go to the reservation pickup shelf at the library.
  4. Find the item, which will be labelled with the pickup number.
  5. Go to a self-service kiosk.
  6. At the self-service kiosk, issue the item to yourself.
  7. At a convenient time before the loan period expires, discharge the loaned item at a self-service kiosk, or take it to the library front desk to discharge it.
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